Frequently Asked Questions

Everything you need to know about our grill cleaning services

How long does a typical grill cleaning take?

Most grill cleanings take 1-2 hours depending on the size and condition of your grill. We'll provide an estimated time when we arrive and keep you updated throughout the process.

What's included in the base cleaning service?

Our base service includes complete interior degreasing of grates, flavorizer bars, drip pans, and the main cook box. We also clean the exterior control knobs and handles. The grill will be reassembled and tested for proper operation.

Do I need to be home during the cleaning?

While it's not required, we recommend being available when we arrive to discuss any specific concerns and when we finish to review the completed work. If you can't be home, we can arrange for access and will provide before/after photos.

What if I'm not satisfied with the cleaning?

We stand behind our work with a 100% satisfaction guarantee. If you're not completely happy with the results, we'll return within 48 hours to address any concerns at no additional charge.

How often should I have my grill professionally cleaned?

For regular grillers, we recommend professional cleaning 2-3 times per year. Heavy users may benefit from quarterly cleanings, while occasional grillers might only need annual service. We'll assess your grill and provide personalized recommendations.

Do you clean gas and charcoal grills?

Yes! We clean all types of grills including gas, charcoal, pellet grills, and flat top griddles. Our techniques are adapted to each grill type for optimal results.

What payment methods do you accept?

We accept all major credit cards, debit cards, and digital payments through our secure online booking system. Payment is processed when you book your service online.

What areas do you service?

We currently serve the Greater Metro Area including Belleville, O'Fallon, Fairview Heights, Collinsville, and surrounding communities. Contact us to confirm service availability in your specific location.

Can you clean built-in outdoor kitchen grills?

We specialize in cleaning built-in grills and outdoor kitchen setups. These typically fall under our "Large Grill" category, and we have the tools and expertise to handle even the most complex installations.

Do you provide any maintenance tips after cleaning?

Yes! After each cleaning, we provide personalized maintenance recommendations and tips to help keep your grill in great condition between professional cleanings. We're always happy to answer questions about grill care.

Still have questions?